Privacy and cookies policy

1. Data controller

Hotel Los Naranjos ESPJ, tax identification number E10506251, Calle Alfonso IX, 12, 10004 Cáceres, Spain. For privacy enquiries and to exercise your rights: ho*************@***il.com. Telephone: +34 927 243 508.

2. Data, purposes and legal grounds

We process the contact details and information you provide when checking availability, requesting a quotation or arranging a stay: name, email address, telephone number, dates, number of guests and the contents of your enquiry. The legal basis is taking pre-contractual steps at your request and, once a booking is confirmed, performing the contract.

Data required for invoicing and for registering and reporting guest information are processed to comply with applicable legal obligations. Identification documents will be requested only when necessary for that purpose; they must not be sent through the enquiry form.

We may process technical data, such as IP addresses and access logs, to maintain website security and prevent fraudulent use, based on our legitimate interest in protecting the service while respecting users’ rights.

We do not send advertising by email or WhatsApp. Communications about your enquiry or stay are not advertising subscriptions. Reading this policy does not, in itself, constitute consent to other processing.

3. Bookings and guarantees through Booking

When you book through Booking, we receive the information needed to manage your accommodation. Booking processes data in accordance with its own privacy policy and the booking conditions.

No deposit or advance payment is required. If a card is requested as a guarantee, this is handled through the Booking platform. Do not enter card numbers or security codes in this website’s forms or send them by email or WhatsApp.

4. Recipients and external services

Data may be disclosed to public bodies and authorities where required by law. Providers of necessary web hosting, email, technical support or booking management services may be involved in processing, depending on the service used and their relationship with the hotel.

Use of external services such as Gmail, Booking or WhatsApp is also subject to the policies of their respective providers. Some services may involve processing data outside the European Economic Area. You may contact us for information about the providers involved in your case and, where applicable, international transfers and their safeguards.

5. Retention

Enquiries are retained for as long as necessary to respond and resolve related issues. If a booking is made, data are kept throughout the contractual relationship and afterwards for the periods required by invoicing and guest registration obligations and potential liability. Once these periods end, data will be deleted or anonymised; where applicable, they will remain blocked with restricted access to address legal liabilities.

6. Your rights

You may request access, rectification, erasure, objection, restriction of processing and portability, where applicable, by writing to ho*************@***il.com or the postal address above. Where processing is based on consent, you may withdraw it without affecting the lawfulness of earlier processing. Additional information to identify you will be requested only when necessary.

You may also lodge a complaint with the Spanish Data Protection Agency at www.aepd.es if you consider that your rights have been infringed.

7. Required information and security

Mandatory form fields allow us to respond to your request. Without those details, we may be unable to do so. Please avoid including sensitive data or unnecessary information about other people.

Security measures must be appropriate to the risk and the type of data processed. No system can guarantee absolute security. If you identify a possible incident involving your data, please notify our privacy contact.

8. Cookies

Cookies and similar technologies enable technical functions and, when authorised, may be used for measurement or third-party services. Non-essential cookies require prior consent. Rejecting them should not prevent access to basic hotel information.

You can review the available options in the website’s cookie panel and change your choice. You can also delete or block cookies in your browser, although this may affect certain functions. Deleting cookies does not, by itself, prevent them from being installed again on a later visit.

Specific information about names, providers, purposes and duration must correspond to the cookies actually used. You may ask our privacy contact for clarification.

9. Changes and conditions of stay

This text may be updated to reflect changes in processing or legislation, stating the revision date. See our legal notice and booking and cancellation conditions.